At JOTC, Health, Safety, Security, Environment and Quality (HSSEQ) are paramount; those are not just policies, but rather a message of intent and commitment, ensuring the health and safety of JOTC employees, the delivery of high quality solutions to partners and customers, and the minimization of environmental impact are at the core of the JOTC operation.
HSSEQ at JOTC is a set of beliefs, standards, and actions aimed at achieving world-class personal and environmental safety. An effective HSSEQ culture requires proactive promotion by the leadership team across all facilities. As the cornerstone of the JOTC business model, HSSEQ grants it a reputation for honesty, respect, and delivery.
Pursuing the constant development of HSSEQ at JOTC is and will always be a work in progress; no amount of safety in any of our terminals is ever enough, nor can our operations take this or any other security and safety issue too lightly. In fact, one of JOTC’s core values stipulates that a HSSEQ system is to be developed and maintained to ensure the compliance of JOTC operations at all times.
Our Sustainability Policy
JOTC is committed to operating in a sustainable manner by adopting an environmentally, socially and economically integrated approach to development that meets present needs without compromising the environment for future generations.
JOTC aims to achieve a high level of sustainability in its operations and management by:
Seeking continuous improvements in efficiency and economic performance
Ensuring safety for people and the environment
Being socially responsible
JOTC will continuously explore ways to facilitate the introduction of more sustainable and innovative technologies and processes to further reduce safety and health incidents, improve services, lower costs by working more efficiently and by reducing its impact on the environment by saving energy and natural resources.
Our Health & Safety Policy
JOTC considers the health & safety of its employees and partners as its top priority. Therefore, JOTC provides a safe storage- and handling services work environment and places a strong emphasis on the prevention of hazards.
JOTC believes that workplace incidents and illnesses can be prevented and aims for zero personal incidents, zero process safety incidents and zero occupational illness cases.
JOTC will minimize any negative impact on its customers, carriers, visitors, neighbors, the public and the environment they operate in.
JOTC will comply with local, national and international rules and regulations as a minimum and adopt best practices and lessons learned whenever possible and appropriate.
JOTC requires its employees and partners to comply with local, national and international rules and regulations and comply with JOTC policies, standards and working procedures.
JOTC commits to proactively share information concerning potential hazards from its operations to its employees, partners, customers, neighbors and the government.
JOTC requires individual commitment from its employees and partners for working safely and healthy in all departments and levels of the organization. This includes looking for opportunities to further improve its infrastructural and procedural safety and health related systems.
JOTC identifies, assesses and takes appropriate counter measures to prevent or eliminate personal safety and / or process safety incidents from happening in the workplace and act quickly to minimize the impact of an emergency if and when it occurs.
JOTC regularly inspects and audits its employees and partners on their operational safety commitment, compliance and progress.
JOTC enforces its partners to follow their mandatory operational safety & health training on the life critical standards and procedures to develop the necessary skills and competences to work safely.
JOTC will set and assess clear safety and health key performance objectives and share the results with its employees and partners.
JOTC aims for highly motivated and skilled employees and partners through personal development and job satisfaction.
Our Security Policy
JOTC commits to prevent theft, vandalism and terrorism (including cyber-attack) from happening through continuous identification and analysis of security threats.
JOTC implements countermeasures including fencing, security guards, camera surveillance, patrols and electronic-access-control systems.
JOTC requires visitors, customers, authorities, partners, surveyors, truck drivers etc. visiting and working at JOTC premises to meet JOTC entrance policy obligations.
JOTC ship / shore interaction will comply with the International Ship and Port Facility Security (ISPS) Code of the International Maritime Organization (IMO).
JOTC requires its employees and partners to protect restricted, confidential or sensitive data from loss to avoid reputation damage and to avoid adversely impacting its customers. The protection of data is a critical business requirement.
Our Environmental Policy
JOTC strives to eliminate or reduce emissions, discharges and wastes from every stage of its operations.
JOTC is committed to preventing spills and pollution to air, soil and water and to continued improvement of its environmental performance.
JOTC is committed to be well prepared and to quickly respond to environmental emergency
JOTC consistently complies with the rules and regulations as set out in its environmental operating licenses. This includes energy and water consumption, treatment of contaminated water through its wastewater treatment plant, incineration, recovery and / or scrubbing of operational VOC’s.
JOTC prevents odor pollution.
JOTC sets and monitors clear environmental key performance objectives and shares the results with its employees and partners.
JOTC requests its partners to be ISO 14001 certified.
Our Quality and Customer Service Policy
JOTC aims to be the preferred service supplier based on continuous quality performance improvement of its customer service.
Performance improvement shall be based on clear objectives and targets
JOTC aims to attract and retain the best people and partners to create a customer service driven culture and environment.
JOTC commits to meeting or helping to improve its customers’ business performance by listening to its customers and by understanding and anticipating their present and future needs, maximizing operational productivity and increasing cost efficiency.
JOTC quality objectives for employees and partners include:
To have all activities planned, executed, verified and corrected to continuously improve the quality of its services and products.
To work in close co-operation with clients, customers, suppliers and sub-contractors to eliminate rework and product returns and to provide the desired quality work and service, “first time right”.
To actively seek customer feedback and to use this as a format for continuous assessment and improvement.
To report and investigate all deficiencies, customer claims, customer complaints, product contaminations, contractual and legal non-conformities and aim to maintain these at zero.
To have effective control mechanisms, including audits and reviews to objectively evaluate the adequacy of their QA Management System.
To deal with any business disruption in the most efficient and cost-effective way.
JOTC will set and assess clear quality and customer satisfaction key performance objectives, benchmark against best-in-class performers and share the results and learnings with its employees and partners.
JOTC requests its partners to be ISO 9001 qualified as a minimum to have an effective QA management and operability system to continuous improve the quality of its services towards its customers.